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Welcome to Hilltops Medical Centre

hilltops surgeryThe practice was founded in 1983 and has grown enormously since then. We now have ten GP's in the practice serving approximately 16,000 patients in Great Holm, Two Mile Ash, Loughton and surrounding areas.

We are committed to a high standard of care for all our patients. Through our clinics and services we aim to promote health, screen for preventable illnesses and to give the best treatment available when required.

We are a friendly and approachable practice that cares for each of our patients on an individual basis. We are a training practice preparing fully qualified doctors for their entry into general practice. These doctors remain with the practice for up to one year. We also follow training programmes for other members of staff.

 

Choose Well

 

There are lots of NHS services available on your door step which could help you when you or your family are unwell. But would you make the right choice?

Please visit the link for more details.

 

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Update from NHS England

How information about you helps us provide better care

Introduction

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link  your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services to make sure we provide the best care possible for everyone.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.

We need to make sure that you know this is happening and the choices you have.

Please take time to read this. You meed to make a choice.

Benefits of sharing information

Sharing information can help improve understanding, locally and nationally, of the most important health needs and the quality of the treatment and care provided by local health services. It may also help researchers by supporting studies that identify patterns in diseases, responses to different treatments and potential solutions.

Information will also help to:

  • find more effective ways of preventing, treating and managing illnesses;
  • guide local decisions about changes that are needed to respond to the needs of local patients;
  • support public health by anticipating risks of particular diseases and conditions, and help us to take actions to prevent problems;
  • improve the public's understanding of the outcomes of care, giving them confidence in health and care services; and
  • guide decisions about how to manage NHS resources fairly so that they can best support the treatment and management of illness for the benefit of patients.

 

What will we do with the information?

We will only use the minimum amount of information we need to help us improve patient care and the services we provide.

We have developed a thorough process that must be followed before any information can be shared. We sometimes release information to approved researchers, if this is allowed under the strict rules in place to protect your privacy. We are very careful with the information and we follow strict rules about how it is stored and used.

We will make sure that the way we use information is in line with the law, national guidance and best practice. Reports that we publish will never identify a particular person.

 

Do I have a choice?

Yes. You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside your GP practice, ask your practice to make a note of this in your medical record. This will prevent your confidential information being used other than where necessary by law, (for example, if there is a public health emergency).

You will also be able to restrict the use of information held by other places you receive care, such as hospitals and community services. You should let your HP know if you want to restrict this information.

Your choice will not affect the care you receive.

Do I need to do anything?

If  you are happy for your information to be shared you do not need to do anything. There is no form to fill in and nothing to sign and you can change your mind at any time.

If you have concerns or are not happy for your information to be shared, speak to your GP practice.

 

Where can I get more information?

Leaflets in other languages and formats are available from our website.

For more information, including a list of frequently asked questions (FAQs), please go to the website at www.nhs.uk/caredata.

You can also get further information from the website at www.hscic.gov.uk

Or you can speak to staff at your GP practice. If you wish to opt out then please download the form beneath and return it to the surgery.

© Crown copyright 2013

Care Data Leaflet           Care Data Poster         Care Data Opt Out Form

Patient Surveys

Please be aware of our new Patient Survey for you to complete and tell us what you thought of your experience at Hilltops Medical Centre: http://www.mysurgeryoffice.co.uk/psurvey.aspx?p=180191&a=K82067 The current survey is closed, there will be a new survey uploaded very soon

Do it Online!

Did you know that not only can you book and cancel your appointments online with SystmOnline, you can also request your repeat prescriptions, saving you time and money! Please see reception for more information.Just bring photo ID and they will be able to set it up for you.

Repeat Prescriptions

Confused about our Repeat Prescription Service? Please take a look at our Prescription Advice Leaflet which we hope will answer any queries you may have. Please take a look at our Repeat Prescription Poster for the upcoming Easter Holidays. Easter Holiday Prescription Service

Referrals

If you have been referred to a specialist by the GP but have not heard anything within 8 weeks please call & speak to the secretaries to follow up.   

LasaDerm

LasaDerm is a new, GP led medical aesthetics clinic based within Hilltops Medical Centre. It is owned and managed by fully qualified GP's unrelated to the running of Hilltops. Please visit the link for more details;

http://lasaderm.net/
(Site updated 16/04/2014)
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